Last updated Feb. 13th, 2021

We Love Houseplants processes your personal data because you use our services and / or because you provide this data to us yourself. When you visit our website, and use our services, you trust us with your personal information. In this privacy policy we explain how we use the personal data we collect.

We Love Houseplants (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

This privacy policy applies to all information collected through our website (https://www.welovehouseplants.be/), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

 

WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

PERSONAL IDENTIFICATION INFORMATION:

We collect personal information that you provide to us.

• Personal details, e.g. first name, last name; date of birth; current and former address; phone numbers; email addresses; business email; business phone number; social media; and other similar data

• Passwords, password hints, and similar security information used for authentication and account access

• Purchase history; and other similar data

• Other personal data which is actively provided to We Love Houseplants (e.g. in correspondence or telephone conversations)

 

PAYMENT DATA:

We collect data necessary to process your payment, such as a credit card number and the security code associated with your credit card. Mollie stores all payment data. You may find their privacy policy link(s) here: Mollie - Privacyverklaring

 

HOW WILL WE USE YOUR DATA?

We collect your data so we can enter into or fulfill a contract with you

• Facilitate account creation and logon process; manage your account

• Email you with special offers on other products and services we think you might like (upon subscription to the newsletter)

• Send you product, service and new feature information and/or information about changes to our terms, conditions, and policies (upon subscription to the newsletter)

• Process your orders, payments, returns, and exchanges

• Develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness

• Request Feedback. We may use your information to request feedback and to contact you about your use of our Services

• Deliver services / orders to the you

• For other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience

• We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

WILL WE SHARE YOUR DATA WITH ANYONE?

At no time is your personal data sold by We Love Houseplants to third parties, data brokers, advertisers, or data marketplaces. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data based on the following legal basis:

• You have given us specific consent to use your personal information in a specific purpose.

• We are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

• Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

• We may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

WHO WILL WE SHARE YOUR DATA WITH?

We only share and disclose your information with the following third parties:

• Google Analytics: we use cookies provided by Google Analytics to help us learn how you got to our websites, measure the effectiveness of our advertising, and understand how visitors use our websites. The information helps us learn things such as what pages are more attractive to our visitors, which of our products most interest our customers, and the kind of offers our customers like to see. To opt out, go to: https://tools.google.com/dlpage/gaoptout.

 

HOW LONG DO WE KEEP YOUR DATA?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

HOW DO WE PROTECT YOUR DATA?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

 

DO WE COLLECT DATA FROM MINORS?

Our website and / or service does not knowingly collect data about website visitors under the age of 18, unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 18. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].

 

WHAT ARE YOUR DATA PROTECTION RIGHTS?

We Love Houseplants would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request for copies of your personal data

The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we to complete the information you believe is incomplete

The right to erasure: You have the right to request that we erase your personal data, under certain conditions

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to lodge a complaint with a supervisory authority - If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

 

PRIVACY POLICIES OF OTHER WEBSITES

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

CHANGES TO OUR PRIVACY POLICY

We Love Houseplants keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13 Feb. 2021.

 

COOKIES

 

HOW CAN YOU CONTACT US?

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. We Love Houseplants commits to follow up on your request within 15 working days. 

Please send your written request by mail or e-mail to [email protected].

We Love Houseplants

Weefschoolstraat 23

9755 Ruiselede - Belgium

Tel: +32 (0)499 74 23 72

[email protected]

www.welovehouseplants.be